HP Care Pack Priority Access Plus Service - 2 Year - Warranty
9 x 5 x Next Available Agent - Technical
About This Product
Overview
HP Priority Access Service provides direct access to highly skilled remote support agents for your IT help desk agents. It reduces help desk phone time by leveraging internal diagnoses to efficiently process repairs and resolve issues. And it delivers a globally consistent experience available in over 60 countries and more than 20 languages.[1]
FEATURESTechnical support design for IT
Global experience
Direct access to highly skilled remote support agents
Online case management tools
BENEFITSStraight talk-IT to IT
Give your in-house IT help desk immediate access to highly-skilled remote support agents who can talk the talk and get straight to resolving the issues.
We treat your engineers like engineers-not end users
Enjoy collaborative IT assistance from a team that understands and appreciates your troubleshooting insight and leverages your internal diagnoses.
We put the world in world-class IT support
Make the most of your IT resources with access to online tools that let you quickly and easily open, monitor, and close IT case tickets.
- Helps you make an intelligent investment decision regarding the future of your equipment
- Phone Support service included to resolve your problems
- Next Available Agent - Phone Support service response time for better accommodation with maximum reliability
- 2 Year service duration to ensure maximum dependability and accurate results
Quick Specifications
- Service Name
- Care Pack Priority Access Plus Service
- Product Type
- Warranty
- Service Main Type
- Technical
- Service Description
- 9x5xNext Available Agent
- Provided Support
- Phone Support Remote Diagnosis
- Service Response Time
- Next Available Agent - Phone Support
- Service Duration
- 2 Year