HP Care Pack - Extended Service - 5 Year - Service
9 x 5 x Next Business Day - On-site - Maintenance - Parts & Labor - Physical, Electronic
About This Product
Overview
Overview
When hardware issues come up, the sooner you can get running again, the better. Have expertise at the ready with HP Hardware Next Business Day Onsite Service with Defective Media Retention, and vastly improve your product uptime. With high-quality remote assistance or convenient onsite support available the next day, help is there when you need it-so you can get back to work.
Benefits
We'll be there the next business day: In-person repairs, parts and service will arrive at your door the very next business day. Our experts are on the job nine hours a day, five days a week.
Support you can count on: Know that your hardware will be good as new as soon as possible thanks to our knowledgeable expertise and efficient service and support.
Help is on the line - or at your door: Our support specialists are always ready to assist in whatever way the situation calls for, whether it's remotely over the phone or in person.
Stay in control of your data: Gain security and control when dealing with defective storage disks. HP will diagnose the problem, provide a replacement disk and let you keep the old one.
Features
Remote problem diagnosis and supportNext business day onsite hardware support
Replacement parts and materials included
Formal escalation procedures and management
Access to electronic support information and tools
HP remote system access and support
Defective media retention
- Supports the long?term use of your equipment by helping maintain reliability and assisting in preserving the value of your investment
- Physical service sub type supports scheduling flexibility for work carried out on site, helping align tasks with available service arrangements
- Remote Diagnosis service is included to assist you with resolving issues and address problems through the available support features
- Parts and labor service characteristics describe the support available for maintenance needs, helping manage repair tasks under the service plan
- Next Business Day - Parts and Labor service response time for convenient and efficient handling of service needs
- 5 Year service duration defines the length of time the service remains active, helping maintain dependable support for the covered period
- On?site service provides support at your location, helping you receive assistance without needing to transport the equipment elsewhere
Quick Specifications
- Service Name
- Care Pack - Extended Service
- Product Type
- Service
- Service Main Type
- Maintenance
- Service Sub Type
- Physical Electronic
- Service Description
- 9x5xNext Business Day
- Provided Support
- Remote Diagnosis Defective Media Retention Online Support Tools Access Escalation Support Repair Remote Technical Support Parts Replacement
- Service Response Time
- Next Business Day - Parts and Labor
- Service Location
- On-site