HP Care Pack with Predictive Detection Alerts/Preferred Access/Defective Media Retention- Post Warranty - 2 Year - Warranty
On-site - Maintenance - Parts & Labor
About This Product
Overview
Avoid disruption with our fastest support, including AI-powered, predictive issue alerts, preferred access to expert remote support and onsite repair.
Mitigate downtime with our fastest response time
Optimize uptime with the predictive detection of device issues and alerts to end users. Proactively identify needed repairs and replacements quickly before impacting employee productivity.
Quickly resolve device issues for users
Help streamline repairs with automated case generation that opens a case when a detected issue is acknowledged, and IT is prompted to schedule a repair at the end user's convenience.
Preferred access to parts and HP service experts
Fast pass to support. Request a support expert call you back during regular business hours, engage in after-hours chat, as well as bene?t from parts, queue and ?eld service prioritization.
- Provides continued coverage after the manufacturers warranty ends, helping protect the equipment from issues that may occur later
- Predictive Detection Alert service is included to assist you with resolving issues and address problems through the available support features
- On?site service provides support at your location, helping address issues directly within the workspace as part of the defined service
- Parts and labor service characteristics detail the work included for completing maintenance tasks efficiently within the defined service scope
- Next Business Day - Repair service response time defines the expected support interval, helping maintain timely handling of requests within the service guidelines
- 2 Year service duration defines the length of time the service remains active, helping maintain dependable support for the covered period
Quick Specifications
- Service Name
- Care Pack with Predictive Detection Alerts/Preferred Access/Defective Media Retention- Post Warranty
- Product Type
- Warranty
- Service Main Type
- Maintenance
- Service Response Time
- Next Business Day - Repair
- Service Location
- On-site
- Service Duration
- 2 Year
- Service Characteristic
- Parts & Labor