HPE Foundation Care - 5 Year - Service
Exchange
About This Product
Overview
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products.
For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches. Updates for selected HPE-supported third-party software products are included, as they are made available from the original software manufacturer.
- Provides support intended to assist with technical issues covered under the plan, helping maintain consistent equipment operation
- Features replacement service intended to assist with handling unexpected issues by providing support based on the plans defined coverage
- Next Business Day - Replacement service response time for convenient and efficient handling of service needs
- 5 Year service duration specifies how long the service is available, helping ensure support remains accessible throughout the defined timeframe
Quick Specifications
- Service Name
- Foundation Care
- Product Type
- Service
- Service Main Type
- Exchange
- Provided Support
- Replacement
- Service Response Time
- Next Business Day - Replacement
- Service Duration
- 5 Year
- Product Supported
- HPE RETCPN3001SVC PL-L4