HPE Pointnext Tech Care Basic - Post Warranty - 1 Year - Warranty
9 x 5 x Next Business Day - On-site - Maintenance - Parts & Labor
About This Product
Overview
Overview
HPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products (HPE products). HPE Tech Care helps IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues. HPE Tech Care goes beyond traditional support by enabling direct access to product-specific specialists and providing general technical guidance to help Customers not only reduce risk but also continually search for ways to do things more efficiently. HPE Tech Care Customers can get help through multiple channels that include telephone, HPE moderated forums with defined response times, automated incident logging, and a real-time chat facility.
Benefits
Customers may contact HPE support by telephone 24 hours a day 7 days per week to log support incidents. Response times will depend on the service level of the covered product.
Expert online chat: Customers can initiate an online chat with a specialist technical resource to ask questions, get help, or general technical guidance. Expert online chat is provided so Customers can obtain quick answers to technical questions about their HPE product.
HPE endeavors to provide general technical guidance for Customer questions and enquiries specific to the topic areas outlined in the following regarding the operation and management of the Customer's products covered by HPE Tech Care.
- Offers extensive protection against the unexpected repair/replacement costs
- Features repair service that helps you handle any mishaps
- On-site support guarantees quick solutions with on-site availability of experts
- Parts and labor service characteristics allow tasks to be completed quickly and efficiently with improved productivity
- Next Business Day - Parts and labor service response time for timely completion with increased dependability
- 1 Year service duration to ensure maximum productivity and deliver timely results
Quick Specifications
- Service Name
- Pointnext Tech Care Basic - Post Warranty
- Product Type
- Warranty
- Service Main Type
- Maintenance
- Service Description
- 9x5xNext Business Day
- Provided Support
- Repair Parts Replacement Knowledge Base Access Phone Support Remote Diagnosis Visual Remote Guidance New Releases Update Web Support
- Service Response Time
- Next Business Day - Parts and labor
- Service Location
- On-site
- Service Duration
- 1 Year