HPE Proactive Care - Extended Service - 3 Year - Service
24 x 7 x 4 Hour - On-site - Maintenance - Parts & Labor - Physical, Electronic
About This Product
Overview
Overview
HPE Proactive Care Service (Proactive Care) offers an integrated set of proactive and reactive services designed to help you improve the availability and performance of your converged infrastructure. In a complex environment, many components need to work together effectively. Proactive Care has been specifically designed to support these complex environments, providing an end-to-end environment support solution that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks. In the event of a service incident, Proactive Care provides access to technical solution specialists who can help you to rapidly resolve critical issues. HPE employs accelerated escalation procedures to resolve complex incidents. In addition, your support team of HPE specialists is equipped with remote technologies and tools designed to reduce downtime and increase productivity. The service includes onsite hardware repair if it is required to resolve the issue.
- Provides reliable support to resolve all your technical issues
- Features remote diagnosis service that helps you handle any mishaps
- On-site support helps youlimit any downtime to the absolute minimum
- Physical service sub type for better reliability and ensure maximum productivity
- Parts & Labor service characteristics for your convenience and ease of operation
- 4 Hour - Parts and Labor service response time for your convenience with maximum efficiency
- 3 Year service duration to ensure maximum efficiency and precise results
Quick Specifications
- Service Name
- Proactive Care - Extended Service
- Product Type
- Service
- Service Main Type
- Maintenance
- Service Sub Type
- Physical Electronic
- Service Description
- 24x7x4 Hour
- Provided Support
- Remote Diagnosis Phone Support New Releases Update Parts Replacement Repair Web Knowledge Base Access
- Service Response Time
- 4 Hour - Parts and Labor
- Service Location
- On-site