HPE Proactive Care - Extended Warranty - 5 Year - Warranty
24 x 7 x 4 Hour - On-site - Maintenance - Parts & Cross Ship - Electronic and Physical
About This Product
Overview
HPE Proactive Care Service (Proactive Care) offers an integrated set of proactive and reactive services designed to help you improve the availability and performance of your converged infrastructure. In a complex environment, many components need to work together effectively. Proactive Care has been specifically designed to support these complex environments, providing an end-to-end environment support solution that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks. In the event of a service incident, Proactive Care provides access to technical solution specialists who can help you to rapidly resolve critical issues. HPE employs accelerated escalation procedures to resolve complex incidents. In addition, your support team of HPE specialists is equipped with remote technologies and tools designed to reduce downtime and increase productivity. The service includes onsite hardware repair if it is required to resolve the issue.
- Provides continued coverage after the manufacturers warranty ends, helping protect the equipment from issues that may occur later
- Electronic and Physical defines the service sub type intended to keep service access straightforward and support efficient
- Phone Support service is included to assist you with resolving issues and address problems through the available support features
- Parts & Cross Ship service characteristics define features intended to support convenient use and assist with routine operational needs
- 4 Hour - Parts and Labor service response time for convenient and efficient handling of service needs
- 5 Year service duration defines the length of time the service remains active, helping maintain dependable support for the covered period
- On?site service provides support at your location, helping address issues directly within the workspace as part of the defined service
Quick Specifications
- Service Name
- Proactive Care - Extended Warranty
- Product Type
- Warranty
- Service Main Type
- Maintenance
- Service Sub Type
- Electronic and Physical
- Service Description
- 24x7x4 Hour
- Provided Support
- Phone Support Repair Parts Replacement Web Knowledge Base Access New Releases Update Remote Diagnosis
- Service Response Time
- 4 Hour - Parts and Labor
- Service Location
- On-site