HPE Foundation Care - Extended Service - 5 Year - Service
24 x 7 x 4 Hour - On-site - Maintenance - Parts & Labor
About This Product
Overview
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products.
For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches. Updates for selected HPE-supported third-party software products are included, as they are made available from the original software manufacturer.
- Supports the long?term use of your equipment by helping maintain reliability and assisting in preserving the value of your investment
- Features new releases update service intended to assist with handling unexpected issues by providing support based on the plans defined coverage
- On?site service helps reduce downtime by providing assistance at your location, supporting quicker handling of issues when needed
- Parts and labor service characteristics detail the work included for completing maintenance tasks efficiently within the defined service scope
- 4 Hour - Parts and Labor service response time helps accommodate service needs within the defined response window
- 5 Year service duration specifies how long the service is available, helping ensure support remains accessible throughout the defined timeframe
Quick Specifications
- Service Name
- Foundation Care - Extended Service
- Product Type
- Service
- Service Main Type
- Maintenance
- Service Description
- 24x7x4 Hour
- Provided Support
- New Releases Update Parts Replacement Phone Support Remote Diagnosis Repair Web Knowledge Base Access
- Service Response Time
- 4 Hour - Parts and Labor
- Service Location
- On-site
- Service Duration
- 5 Year