HPE Foundation Care - Extended Service - 1 Year - Service
24 x 7 x 4 Hour - On-site - Maintenance - Parts & Labor
About This Product
Overview
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products.
For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches. Updates for selected HPE-supported third-party software products are included, as they are made available from the original software manufacturer.
- Helps keep your system maintained through scheduled support, contributing to more predictable management of ongoing equipment needs
- Features new releases update service that supports efficient handling of covered issues, providing assistance designed to help maintain steady operation
- On?site service provides support at your location, helping you receive assistance without needing to transport the equipment elsewhere
- Parts and labor service characteristics outline the support included for maintenance tasks, helping manage upkeep within the service coverage
- 4 Hour - Parts and Labor service response time helps accommodate service needs within the defined response window
- 1 Year service duration defines the length of time the service remains active, helping maintain dependable support for the covered period
Quick Specifications
- Service Name
- Foundation Care - Extended Service
- Product Type
- Service
- Service Main Type
- Maintenance
- Service Description
- 24x7x4 Hour
- Provided Support
- New Releases Update Parts Replacement Phone Support Remote Diagnosis Repair Web Knowledge Base Access
- Service Response Time
- 4 Hour - Parts and Labor
- Service Location
- On-site
- Service Duration
- 1 Year