HPE Foundation Care - 5 Year - Service
24 x 7 x 2 Hour - Technical
About This Product
Overview
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products.
For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches. Updates for selected HPE-supported third-party software products are included, as they are made available from the original software manufacturer.
- Gives you complete peace of mind and confidence in your results
- Features email support service that helps you handle any mishaps
- 2 Hour - Phone Support service response time for better accommodation with maximum reliability
- 5 Year service duration to ensure maximum dependability and accurate results
Quick Specifications
- Service Name
- Foundation Care
- Product Type
- Service
- Service Main Type
- Technical
- Service Description
- 24x7x2 Hour
- Provided Support
- Email Support Fax-On-Demand New Releases Update Phone Support Software Support Web Knowledge Base Access
- Service Response Time
- 2 Hour - Phone Support
- Service Duration
- 5 Year
- Product Supported
- HPE R9W90A, R9W90AR, R9W91A, R9W91AR, R9W92A, R9W92AR, R9W93A, R9W93AR, R9W96A, R9W96AR, R9W97A, R9W97AR