HPE Foundation Care - Extended Warranty - 3 Year - Warranty
24 x 7 x 4 Hour - On-site - Maintenance - Parts & Labor - Physical, Electronic
About This Product
Overview
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches. HPE releases updates to software and reference manuals as soon as they are made available for selected HPE-supported software products for each system, processor, processor core, and end user, as allowed by HPE or the original manufacturer software license. Updates for selected HPE-supported third-party software products are included as they are made available from the original software manufacturer. In addition, HPE Foundation Care provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer.
- Offers protection that helps manage unexpected repair or replacement costs by extending coverage
- Physical service sub type supports scheduling flexibility for work carried out on site, helping align tasks with available service arrangements
- Remote Diagnosis service is included to assist you with resolving issues and address problems through the available support features
- Parts and labor service characteristics describe the support available for maintenance needs, helping manage repair tasks under the service plan
- 4 Hour - Parts and Labor -Availability: 24x7 service response time for convenient and efficient handling of service needs
- 3 Year service duration defines the length of time the service remains active, helping maintain dependable support for the covered period
- On?site service provides direct assistance at your location, helping address issues without requiring travel to an external service point
Quick Specifications
- Service Name
- Foundation Care - Extended Warranty
- Product Type
- Warranty
- Service Main Type
- Maintenance
- Service Sub Type
- Physical Electronic
- Service Description
- 24x7x4 Hour
- Provided Support
- Remote Diagnosis New Releases Update Phone Support Parts Replacement Repair Web Knowledge Base Access Software Support Online Support Tools Access Escalation Support
- Service Response Time
- 4 Hour - Parts and Labor -Availability: 24x7
- Service Location
- On-site