HPE Proactive Care Call-To-Repair - Extended Service - 5 Year - Service
24 x 7 x 6 Hour - On-site - Maintenance - Parts & Labor - Physical, Electronic
About This Product
Overview
Overview
HPE Proactive Care offers an integrated set of reactive and proactive services designed to help you improve the stability and operation of your converged infrastructure to achieve better business outcomes. In a complex converged and virtualized environment, many components need to work together effectively. HPE Proactive Care has been specifically designed to support devices in these environments, providing enhanced support that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks. In the event of a service incident, HPE Proactive Care provides you with an enhanced call experience with access to advanced technical solution specialists, who will manage your case from start to finish with the goal of reducing the impact to your business while helping you resolve critical issues more quickly. Hewlett Packard Enterprise employs enhanced incident management procedures intended to provide rapid resolution of complex incidents.
Benefits
Recommendations for firmware version and software patching on supported products to help prevent problems.
Identification of risks and issues through regular device-based proactive scans that help ensure that configurations are consistent with Hewlett Packard Enterprise best practices.
Access to a remote HPE Technical Account Manager, who can provide advice and guidance on issues, risks, and recommendations identified by Remote Support Technology.
- Protects your investment and adds value with increased reliability
- Remote Diagnosis service included to resolve your problems
- Get valuable support at your doorstep without traveling one bit
- Physical service sub type offers great flexibility in scheduling work hours, locations and assignments with maximum dependability
- Parts and labor service characteristics allow tasks to be completed quickly and efficiently with improved productivity
- 2 Hour - Phone Support service response time for timely completion with increased dependability
- 5 Year service duration to ensure maximum efficiency and precise results
Quick Specifications
- Service Name
- Proactive Care Call-To-Repair - Extended Service
- Product Type
- Service
- Service Main Type
- Maintenance
- Service Sub Type
- Physical Electronic
- Service Description
- 24x7x6 Hour
- Provided Support
- Remote Diagnosis Repair Phone Support New Releases Update Parts Replacement Web Knowledge Base Access
- Service Response Time
- 2 Hour - Phone Support
- Service Location
- On-site