HPE Pointnext Tech Care Basic Service - Extended Warranty - 4 Year - Warranty
9 x 5 x Next Business Day - On-site - Maintenance - Parts & Labor
About This Product
Overview
HPE Tech Care Service is the operational support service for HPE hardware and software products (including on-premises and as-a-service versions). HPE Tech Care Service can help IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues. HPE Tech Care Service enables direct access to product-specific specialists and provides general technical guidance to help Customers not only reduce risk but also find ways to do things more efficiently. HPE Tech Care Service Customers can access support through multiple channels that include telephone, a real-time chat facility, automated incident logging, and HPE moderated forums with defined response times. Customers gain access to expert technical resources with specialized knowledge in hardware and/or software within the context of the specific workload and can help the Customer avoid spending time answering triage or entitlement questions.
Benefits
Customers may contact HPE support by telephone 24 hours a day 7 days per week to log support incidents. Response times will depend on the service level of the covered product.
Expert online chat: Customers can initiate an online chat with a specialist technical resource to ask questions, get help, or general technical guidance. Expert online chat is provided so Customers can obtain quick answers to technical questions about their HPE product.
HPE endeavours to provide general technical guidance for Customer questions and enquiries specific to the topic areas outlined in the following regarding the operation and management of the Customer's products covered by HPE Tech Care Service.
- Provides continued coverage after the manufacturers warranty ends, helping protect the equipment from issues that may occur later
- Features parts replacement service intended to assist with handling unexpected issues by providing support based on the plans defined coverage
- Parts and labor service characteristics detail the work included for completing maintenance tasks efficiently within the defined service scope
- Next Business Day - Parts and Labor service response time helps accommodate service needs within the defined response window
- 4 Year service duration specifies how long the service is available, helping ensure support remains accessible throughout the defined timeframe
- On?site service helps reduce downtime by providing assistance at your location, supporting quicker handling of issues when needed
Quick Specifications
- Service Name
- Pointnext Tech Care Basic Service - Extended Warranty
- Product Type
- Warranty
- Service Main Type
- Maintenance
- Service Description
- 9x5xNext Business Day
- Provided Support
- Parts Replacement Repair Phone Support Knowledge Base Access Remote Diagnosis Visual Remote Guidance New Releases Update Web Support
- Service Response Time
- Next Business Day - Parts and Labor
- Service Location
- On-site
- Service Duration
- 4 Year