HPE Foundation Care - Extended Service - 4 Year - Service
Manufacturer: Hewlett Packard Enterprise
Mfr. Part: H9UP0E
24 x 7 x 4 Hour - On-site - Maintenance - Parts & Labor - Physical, Electronic
About This Product
Overview
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products.
For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches. Updates for selected HPE-supported third-party software products are included as they are made available from the original software manufacturer.
In addition, HPE Foundation Care provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer.
For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches. Updates for selected HPE-supported third-party software products are included as they are made available from the original software manufacturer.
In addition, HPE Foundation Care provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer.
- Keeps your system optimally maintained with a predictable total cost of ownership
- Features repair service for dependable efficiency with peace of mind
- On-site service location for your convenience and ease of operation
- Physical service sub type for better usability and increased efficiency
- Parts and labor service characteristics allow tasks to be completed quickly and efficiently with improved productivity
- 4 Hour service response time for better accommodation with maximum reliability
- 4 Year service duration to ensure maximum productivity and deliver timely results
Quick Specifications
- Service Name
- Foundation Care - Extended Service
- Product Type
- Service
- Service Main Type
- Maintenance
- Service Sub Type
- Physical Electronic
- Service Description
- 24x7x4 Hour
- Provided Support
- Repair Phone Support Parts Replacement
- Service Response Time
- 4 Hour
- Service Location
- On-site