HPE Foundation Care - 1 Year - Warranty
24 x 7 x 2 Hour - Technical - Electronic
About This Product
Overview
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches.
- Supports planning for the future of your equipment by offering extended coverage that helps you manage long?term protection needs
- Electronic service sub type helps support client interactions by offering flexible communication options within the defined service framework
- Phone Support service is included to assist you with resolving issues and address problems through the available support features
- 2 Hour - Phone Support service response time defines the expected support interval, helping maintain timely handling of requests within the service guidelines
- 1 Year service duration indicates the period during which service is provided, helping maintain timely access to support during that interval
Quick Specifications
- Service Name
- Foundation Care
- Product Type
- Warranty
- Service Main Type
- Technical
- Service Sub Type
- Electronic
- Service Description
- 24x7x2 Hour
- Provided Support
- Phone Support Software Support Collaborative Call Management Email Support Fax-On-Demand Web Knowledge Base Access New Releases Update
- Service Response Time
- 2 Hour - Phone Support
- Service Duration
- 1 Year