HPE Foundation Care - Post Warranty - 2 Year - Warranty
24 x 7 x 4 Hour - On-site - Maintenance - Parts & Labor - Physical, Electronic
About This Product
Overview
Overview
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches.
Benefits
HPE Foundation Care 24x7 Service
Features
Remote problem diagnosis and support
On-site hardware support
Replacement parts and materials
Firmware updates for selected products
Basic SW Support and Collaborative Call Mgmt for non-HPE software on eligible HPE hardware products
- Helps you make an intelligent investment decision regarding the future of your equipment
- Features remote diagnosis service for dependable efficiency with peace of mind
- Get valuable support at your doorstep without traveling one bit
- Electronic service sub type makes it easier to categorize and track your concerns and tackle issues with maximum reliability
- Parts and labor service characteristics allow reliable maintenance with added usability
- 4 Hour - Parts & Labor service response time for timely completion with increased dependability
- 2 Year service duration to ensure maximum efficiency and precise results
Quick Specifications
- Service Name
- Foundation Care - Post Warranty
- Product Type
- Warranty
- Service Main Type
- Maintenance
- Service Sub Type
- Physical Electronic
- Service Description
- 24x7x4 Hour
- Provided Support
- Remote Diagnosis Defective Media Retention New Releases Update Phone Support Parts Replacement Repair Web Knowledge Base Access Software Support Collaborative Call Management
- Service Response Time
- 4 Hour - Parts & Labor
- Service Location
- On-site