HPE Foundation Care - 3 Year - Warranty
On-site - Maintenance - Labor - Electronic, Physical
About This Product
Overview
Overview
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage.
Features
Choice of Foundation Care service-level optionsEscalation management
HPE electronic remote support solution
Basic SW Support and Collaborative Call Mgmt for non-HPE software on eligible HPE hardware products
Access to electronic support information and services
- Offers extensive protection against the unexpected repair/replacement costs
- Remote Diagnosis service included to resolve your problems
- On-site service location for your convenience and ease of operation
- Electronic service sub type for better reliability and ensure maximum productivity
- Labor service characteristics for better reliability and ensure maximum productivity
- Next Business Day - HW Onsite service response time for timely completion with increased dependability
- 3 Year service duration to ensure maximum efficiency and precise results
Quick Specifications
- Service Name
- Foundation Care
- Product Type
- Warranty
- Service Main Type
- Maintenance
- Service Sub Type
- Electronic Physical
- Provided Support
- Remote Diagnosis Software Support Phone Support Repair Collaborative Call Management Remote Technical Support Escalation Support Online Support Tools Access
- Service Response Time
- Next Business Day - HW Onsite
- Service Location
- On-site
- Service Duration
- 3 Year