HPE Proactive Care - 3 Year - Warranty
24 x 7 x 4 Hour - On-site - Maintenance - Labor - Physical, Electronic
About This Product
Overview
HPE Proactive Care Service (Proactive Care) offers an integrated set of proactive and reactive services designed to help you improve the availability and performance of your converged infrastructure. In a complex environment, many components need to work together effectively. Proactive Care has been specifically designed to support these complex environments, providing an end-to-end environment support solution that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks. In the event of a service incident, Proactive Care provides access to technical solution specialists who can help you to rapidly resolve critical issues. HPE employs accelerated escalation procedures to resolve complex incidents. In addition, your support team of HPE specialists is equipped with remote technologies and tools designed to reduce downtime and increase productivity. The service includes onsite hardware repair if it is required to resolve the issue.
- Protects from breakdown after the manufacturer?s warranty expires
- Features repair service that helps you handle any mishaps
- Get valuable support at your doorstep without traveling one bit
- Physical service sub type for your convenience and ease of operation
- Labor service characteristics for better reliability and ensure maximum productivity
- 4 Hour - HW Onsite service response time for timely completion with increased dependability
- 3 Year service duration to ensure maximum productivity and deliver timely results
Quick Specifications
- Service Name
- Proactive Care
- Product Type
- Warranty
- Service Main Type
- Maintenance
- Service Sub Type
- Physical Electronic
- Service Description
- 24x7x4 Hour
- Provided Support
- Repair Phone Support Remote Technical Support Escalation Support Technical Account Manager
- Service Response Time
- 4 Hour - HW Onsite
- Service Location
- On-site