HPE Foundation Care - 3 Year - Warranty
24 x 7 x 4 Hour - On-site - Maintenance - Labor - Physical, Electronic
About This Product
Overview
Overview
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage.
Features
Choice of Foundation Care service-level options
Escalation management
HPE electronic remote support solution
Basic SW Support and Collaborative Call Mgmt for non-HPE software on eligible HPE hardware products
Access to electronic support information and services
- Protects from breakdown after the manufacturer?s warranty expires
- Features remote diagnosis service that helps you handle any mishaps
- On-site support guarantees quick solutions with on-site availability of experts
- Electronic service sub type provides enhanced client service through greater flexibility with added cost-efficiency
- Labor service characteristics for better reliability and ensure maximum productivity
- 4 Hour - Repair service response time for your convenience with maximum efficiency
- 3 Year service duration to ensure maximum productivity and deliver timely results
Quick Specifications
- Service Name
- Foundation Care
- Product Type
- Warranty
- Service Main Type
- Maintenance
- Service Sub Type
- Physical Electronic
- Service Description
- 24x7x4 Hour
- Provided Support
- Remote Diagnosis Software Support Repair Phone Support Defective Media Retention Collaborative Call Management Escalation Support Online Support Tools Access
- Service Response Time
- 4 Hour - Repair
- Service Location
- On-site