HPE Foundation Care - Extended Service - 3 Year - Service
24 x 7 x 4 Hour - On-site - Maintenance - Parts & Labor - Physical, Electronic
About This Product
Overview
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches.
- Keeps your system optimally maintained with a predictable total cost of ownership
- Features defective media retention service for dependable efficiency with peace of mind
- On-site service location for your convenience and ease of operation
- Physical service sub type offers great flexibility in scheduling work hours, locations and assignments with maximum dependability
- Parts and labor service characteristics allow reliable maintenance with added usability
- 4 Hour - Parts and Labor service response time for better accommodation with maximum reliability
- 3 Year service duration to ensure maximum dependability and accurate results
Quick Specifications
- Service Name
- Foundation Care - Extended Service
- Product Type
- Service
- Service Main Type
- Maintenance
- Service Sub Type
- Physical Electronic
- Service Description
- 24x7x4 Hour
- Provided Support
- Defective Media Retention Phone Support Remote Diagnosis Web Knowledge Base Access New Releases Update Repair Parts Replacement Software Support Collaborative Call Management
- Service Response Time
- 4 Hour - Parts and Labor
- Service Location
- On-site