HPE Proactive Care - 3 Year - Warranty
24 x 7 x Next Business Day - On-site - Technical - Electronic and Physical
About This Product
Overview
HPE Proactive Care offers an integrated set of reactive and proactive services designed to help you improve the stability and operation of your converged infrastructure to achieve better business outcomes. In a complex converged and virtualized environment, many components need to work together effectively. HPE Proactive Care has been specifically designed to support devices in these environments, providing enhanced support that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks. In the event of a service incident, HPE Proactive Care provides you with an enhanced call experience with access to advanced technical solution specialists, who will manage your case from start to finish with the goal of reducing the impact to your business while helping you resolve critical issues more quickly. Hewlett Packard Enterprise employs enhanced incident management procedures intended to provide rapid resolution of complex incidents.
Benefits
HPE Technical Account Manager (TAM)
Firmware and Software Version Report and Recommendations
Enhanced call handling
- Offers extensive protection against the unexpected repair/replacement costs
- Features phone support service that helps you handle any mishaps
- On-site service location for better reliability and ensure maximum productivity
- Electronic and Physical service sub type for your convenience and ease of operation
- Next Business Day - HW Support service response time for better accommodation with maximum reliability
- 3 Year service duration to ensure maximum productivity and deliver timely results
Quick Specifications
- Service Name
- Proactive Care
- Product Type
- Warranty
- Service Main Type
- Technical
- Service Sub Type
- Electronic and Physical
- Service Description
- 24x7xNext Business Day
- Provided Support
- Phone Support Technical Account Manager Reporting Hardware Support
- Service Response Time
- Next Business Day - HW Support
- Service Location
- On-site