HPE Foundation Care - 3 Year - Warranty
24 x 7 x 2 Hour - Technical - Electronic, Physical
About This Product
Overview
Overview
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches.
Benefits
HPE Foundation Care 24x7 Service
Features
Remote problem diagnosis and support
On-site hardware support
Replacement parts and materials
Basic SW Support and Collaborative Call Mgmt for non-HPE software on eligible HPE hardware products
- Offers extensive protection against the unexpected repair/replacement costs
- Phone Support service included to resolve your problems
- Electronic service sub type provides enhanced client service through greater flexibility with added cost-efficiency
- 2 Hour - SW Support service response time for better accommodation with maximum reliability
- 3 Year service duration to ensure maximum dependability and accurate results
Quick Specifications
- Service Name
- Foundation Care
- Product Type
- Warranty
- Service Main Type
- Technical
- Service Sub Type
- Electronic Physical
- Service Description
- 24x7x2 Hour
- Provided Support
- Phone Support Software Support New Releases Update Web Knowledge Base Access Email Support Fax-On-Demand
- Service Response Time
- 2 Hour - SW Support
- Service Duration
- 3 Year