HPE Foundation Care - 3 Year - Warranty
24 x 7 x 2 Hour - Technical - Electronic
About This Product
Overview
Overview
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches.
Benefits
HPE Foundation Care 24x7 Service
Features
Remote problem diagnosis and supportOn-site hardware support
Replacement parts and materials
Basic SW Support and Collaborative Call Mgmt for non-HPE software on eligible HPE hardware products
- Offers protection that helps manage unexpected repair or replacement costs by extending coverage
- Electronic service sub type helps support client interactions by offering flexible communication options within the defined service framework
- Phone Support service is included to assist you with resolving issues and address problems through the available support features
- 2 Hour - Software Support service response time for convenient and efficient handling of service needs
- 3 Year service duration specifies how long the service is available, helping ensure support remains accessible throughout the defined timeframe
Quick Specifications
- Service Name
- Foundation Care
- Product Type
- Warranty
- Service Main Type
- Technical
- Service Sub Type
- Electronic
- Service Description
- 24x7x2 Hour
- Provided Support
- Phone Support Software Support
- Service Response Time
- 2 Hour - Software Support
- Service Duration
- 3 Year