HPE Proactive Care - Extended Warranty - 5 Year - Warranty
24 x 7 x Next Business Day - On-site - Maintenance - Parts & Labor - Electronic and Physical
About This Product
Overview
Overview
HPE Proactive Care offers an integrated set of reactive and proactive services designed to help you improve the stability and operation of your converged infrastructure to achieve better business outcomes. In a complex converged and virtualized environment, many components need to work together effectively. HPE Proactive Care has been specifically designed to support devices in these environments, providing enhanced support that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks. In the event of a service incident, HPE Proactive Care provides you with an enhanced call experience with access to advanced technical solution specialists, who will manage your case from start to finish with the goal of reducing the impact to your business while helping you resolve critical issues more quickly. Hewlett Packard Enterprise employs enhanced incident management procedures intended to provide rapid resolution of complex incidents.
Benefits
- Recommendations for firmware version and software patching on supported products
- Identification of risks and issues through regular device-based proactive scans
- Basic Software Support and Collaborative Call Management for selected non-HPE software on eligible HPE hardware products
- Warranty offers maximum support and maintenance efficiency with added usability
- Technical Account Manager service included to resolve your problems
- On-site support provides fast and easy approach to solve the issues
- Electronic and Physical service sub type for better usability and increased efficiency
- Parts and labor service characteristics allow tasks to be completed quickly and efficiently with improved productivity
- Next Business Day - Parts & Labor service response time for better accommodation with maximum reliability
- 5 Year service duration to ensure maximum dependability and accurate results
Quick Specifications
- Service Name
- Proactive Care - Extended Warranty
- Product Type
- Warranty
- Service Main Type
- Maintenance
- Service Sub Type
- Electronic and Physical
- Service Description
- 24x7xNext Business Day
- Provided Support
- Technical Account Manager Repair Parts Replacement Phone Support Remote Diagnosis Web Knowledge Base Access New Releases Update
- Service Response Time
- Next Business Day - Parts & Labor
- Service Location
- On-site