HPE Foundation Care - 1 Year - Warranty
24 x 7 x 2 Hour - Technical - Electronic and Physical
About This Product
Overview
Overview
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches.
Benefits
HPE Foundation Care 24x7 Service
Features
- Remote problem diagnosis and support
- On-site hardware support
- Replacement parts and materials
- Firmware updates for selected products
- Access to electronic support information and services
- Protects from breakdown after the manufacturer?s warranty expires
- Phone Support service included to resolve your problems
- Electronic and Physical service sub type for better usability and increased efficiency
- 2 Hour - Phone Support service response time for better accommodation with maximum reliability
- 1 Year service duration to ensure maximum dependability and accurate results
Quick Specifications
- Service Name
- Foundation Care
- Product Type
- Warranty
- Service Main Type
- Technical
- Service Sub Type
- Electronic and Physical
- Service Description
- 24x7x2 Hour
- Provided Support
- Phone Support Software Support Email Support Fax-On-Demand Web Knowledge Base Access New Releases Update Remote Diagnosis Firmware Updates
- Service Response Time
- 2 Hour - Phone Support
- Service Duration
- 1 Year