HPE Foundation Care Service - Extended Service - 3 Year - Service
24 x 7 x 4 Hour - On-site - Maintenance - Parts & Labor - Electronic and Physical
About This Product
Overview
HP Foundation Care Service (HP Foundation Care) is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HP technical resources work with your IT team to help you resolve hardware and software problems with HP and selected third-party products. For hardware products covered by HP Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue. For eligible HP hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HP software. Contact HP for more information and determination regarding which eligible software products maybe included as part of your hardware product coverage. For software products covered by HP Foundation Care, HP provides remote technical support and access to software updates and patches. HP releases updates to software and reference manuals as soon as they are made available for selected HP-supported software products for each system, processor, processor core, and end user, as allowed by HP or the original manufacturer software license. Updates for selected HP-supported third-party software products are included as they are made available from the original software manufacturer. In addition, HP Foundation Care Service provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer. You can choose from a set of reactive support levels to meet your business and operational needs.
- Provides support intended to assist with technical issues covered under the plan, helping maintain consistent equipment operation
- Electronic and Physical defines the service sub type intended to keep service access straightforward and support efficient
- Features parts replacement service that supports efficient handling of covered issues, providing assistance designed to help maintain steady operation
- Parts and labor service characteristics describe the support available for maintenance needs, helping manage repair tasks under the service plan
- 3 Year service duration defines the length of time the service remains active, helping maintain dependable support for the covered period
- On?site service helps reduce downtime by providing assistance at your location, supporting quicker handling of issues when needed
Quick Specifications
- Service Name
- Foundation Care Service - Extended Service
- Product Type
- Service
- Service Main Type
- Maintenance
- Service Sub Type
- Electronic and Physical
- Service Description
- 24x7x4 Hour
- Provided Support
- Parts Replacement Repair Remote Diagnosis Software Update
- Service Location
- On-site
- Service Duration
- 3 Year