Juniper Partner Support Services (PSS) - Service
Exchange - Parts
About This Product
Overview
Partner Support Services (PAR):
Partner Support increases operational effectiveness and lowers operational costs through service automation. Juniper Networks Junos® Space Service Now reduces the time for problem identification and diagnostics. This allows your staff, and your customer's staff, to concentrate on running the business, not fixing the equipment.
In the Partner support model your Juniper Partner is acting on your behalf and is the first point of call for all questions or assistance relating to your Juniper Networks products. Your Juniper Partner will create a login account for you, provide access to software downloads, and also provide 1st and 2nd level technical support.
Note: The same J-Care Essential service levels listed above (Core, Core Plus, Next day, Next Day Onsite, Same Day and Same Day Onsite) are also offered with Partner Support Services (PSS) as well as the Advanced Replacement 5.
Advanced Replacement 5 (AR-5) - Replacement unit will be shipped from the local depot within 5 days.
- Gives you complete peace of mind and confidence in your results
- Web Knowledge Base Access service included to resolve your problems
- Parts service characteristics for your convenience and ease of operation
- Next Business Day - Parts Replacement service response time for better accommodation with maximum reliability
Quick Specifications
- Service Name
- Partner Support Services (PSS)
- Product Type
- Service
- Service Main Type
- Exchange
- Provided Support
- Web Knowledge Base Access Software Support Parts Replacement
- Service Response Time
- Next Business Day - Parts Replacement
- Service Characteristic
- Parts