Juniper Partner Support Services Specialization (PSS) - Service
Exchange - Physical
About This Product
Overview
Juniper Support Services Partners deliver their brand of technical support and services to Customers, enhanced by leveraging Juniper's support infrastructure, the Juniper Technical Assistance Center (JTAC), and special Juniper service and support offerings available only to Support Services Partners. When Customers experience a networking issue or problem, they call the Support Services Partner for a speedy resolution.
Juniper Support Services Partners possess a Network Operations Center (NOC) and/or a Security Operations Center (SOC), have deep technical resources, local knowledge and resources, with the technical expertise and dedication to drive excellence for all Customer networking solutions. Support Services Partners are required to make a significant investment in service infrastructure, people, process, tools, certifications, and education.
- Helps maintain consistent equipment performance by providing support that contributes to stable and dependable results over time
- Physical service sub type assists with hands-on tasks that help progress project work within planned timelines under the service framework
- Features parts replacement service that supports efficient handling of covered issues, providing assistance designed to help maintain steady operation
- Next Day service response time for convenient and efficient handling of service needs
Quick Specifications
- Service Name
- Partner Support Services Specialization (PSS)
- Product Type
- Service
- Service Main Type
- Exchange
- Service Sub Type
- Physical
- Provided Support
- Parts Replacement Asset Management
- Service Response Time
- Next Day
- Product Supported
- Juniper SRX345