Juniper Partner Support Services (PSS) with Return-to-factory - Service

Partner Support Services (PAR):

Partner Support increases operational effectiveness and lowers operational costs through service automation. Juniper Networks Junos® Space Service Now reduces the time for problem identification and diagnostics. This allows your staff, and your customer's staff, to concentrate on running the business, not fixing the equipment.

In the Partner support model your Juniper Partner is acting on your behalf and is the first point of call for all questions or assistance relating to your Juniper Networks products. Your Juniper Partner will create a login account for you, provide access to software downloads, and also provide 1st and 2nd level technical support.

Note: The same J-Care Essential service levels listed above (Core, Core Plus, Next day, Next Day Onsite, Same Day and Same Day Onsite) are also offered with Partner Support Services (PSS) as well as the Advanced Replacement 5.

Advanced Replacement 5 (AR-5) - Replacement unit will be shipped from the local depot within 5 days.