Juniper J-Care Core Plus - Service
Manufacturer: Juniper Networks, Inc
Mfr. Part: SVC-EXT-WAR-MX960
24 x 7 x 10 Business Day - Carry-in - Maintenance - Electronic and Physical
About This Product
Overview
Juniper Care Services provide rapid response from Juniper Networks' technical service engineers and hardware replacement options that let you choose the right timing and resources for your network needs. Juniper Care increases your operational effectiveness and lowers operational costs. This allows your staff to concentrate on running the business, not fixing equipment.
- Technical support: Gain access to Juniper Networks technical support engineers, software updates, online access to our knowledge base, online tools, and hardware replacement options.
- Juniper Support Insights: Gain actionable operational health insights across the entire network. The solution extends AI-driven support to all Junos devices, providing a superior customer support experience.
- Support portal: Delivers essential, up-to-date support data to users, including support cases, RMAs, install base (assets), service contracts. and notifications specific to the purchased products.
- Service APIs: Provides an integrated set of fully supported, secure, REST-based Juniper APIs. Available APIs include Case, Quote, Asset, Contract, and EOX. APIs provide a full system-to-system integration for several work processes via an established onboarding process.
- Juniper Software Support Evaluation Tool (JSSET): Offers a secure portal that provides Proactive Bug Notifications (PBNs) for Junos software defects based on configurable customer profiles.
- Support Digital Assistant: Provides 24/7 assistance in products, cases, RMAs, software downloads, welcome letter, password help, and knowledge search.
Quick Specifications
- Service Name
- J-Care Core Plus
- Product Type
- Service
- Service Main Type
- Maintenance
- Service Sub Type
- Electronic and Physical
- Service Description
- 24x7x10 Business Day
- Provided Support
- JTAC Support New Releases Update JSP Online E-Support Support Insights Service APIs Software Support Evaluation Tool Return-to-Factory Software Update Remote Diagnosis
- Service Response Time
- 10 Business Day
- Service Location
- Carry-in