Juniper Premium Care - Service

Juniper Networks® Services provides the support and assistance needed for managing the complexity of technology. The rich set of services helps keep your network at optimum readiness and able to evolve efficiently in response to your business demands.

Juniper Premium Care provides you with strategic and personalized proactive service management with an efficient service delivery aligned to your objectives.

Premium Care includes all the benefits of Juniper Advanced Care, plus much more. The service also includes a technical liaison, an assigned service advocate as a single point of contact (POC) for managing all your service-related issues or entitlements, and 24x7 Active Issue Management. Customers can call a dedicated phone number to receive faster support response times, expedited support, and priority access to Juniper senior support engineers. This ensures that issues and cases are handled promptly.

Additional features include onboarding assistance, quarterly business reviews, a customer success plan, proactive account management, and customized reports. The cost-effective service enhances your networking expertise, anticipates problems before they occur, and reduces additional management tasks.