Juniper Care Support - Service
Manufacturer: Juniper Networks, Inc
Mfr. Part: SVC-SD2-SRX4120
24 x 7 x 2 Hour on Same Day - Exchange - Parts
About This Product
Overview
Juniper Care combines traditional 24x7 remote technical support, hardware replacement services, and online support. More than a simple break-fix service, Juniper Care helps you meet network demands with technical and operational support designed to keep your network running reliably, while at the same time protecting your high-performance networking investment.
- Access crucial support and lifecycle actionable insights through Juniper Support Insights Operational Dashboards and Reports based on your network.
- Integrate your customer relationship management (CRM)/ticketing systems with Juniper's through a set of easy-to-use and well-defined Juniper Support APIs to provide B2B integration.
- Juniper Care improves staff productivity and decreases operational costs through award winning 24x7 support and automation
- Easily migrate to Juniper Advanced Care or Juniper Premium Care as your network grows and you require more features.
- Helps maintain consistent equipment performance by providing support that contributes to stable and dependable results over time
- Features phone support service that supports efficient handling of covered issues, providing assistance designed to help maintain steady operation
- Parts service characteristics describe features intended to support reliable operation within the scope of the service provided
- 2 Hour on Same Day - Parts Replacement service response time indicates when parts replacement assistance will be provided, supporting timely issue resolution
Quick Specifications
- Service Name
- Care Support
- Product Type
- Service
- Service Main Type
- Exchange
- Service Description
- 24x7x2 Hour on Same Day
- Provided Support
- Phone Support TAC Live Support Software Support New Releases Update Parts Replacement JSP Online E-Support Support Insights Service APIs
- Service Response Time
- 2 Hour on Same Day - Parts Replacement
- Service Characteristic
- Parts
- Product Supported
- Juniper SRX4100, SRX4120-DC, SRX4120-AC, SRX4120