Juniper Care Support Service - Service
Manufacturer: Juniper Networks, Inc
Mfr. Part: SVC-SDCE-ACX7332
24 x 7 x 4 Hour on Same Day - On-site - Exchange - Parts
About This Product
Overview
Service Description
Juniper Care combines traditional 24x7 remote technical support, hardware replacement services, and online support. More than a simple break-fix service, Juniper Care helps you meet network demands with technical and operational support designed to keep your network running reliably, while at the same time protecting your high-performance networking investment.
- Access crucial support and lifecycle actionable insights through Juniper Support Insights Operational Dashboards and Reports based on your network.
- Integrate your customer relationship management (CRM)/ticketing systems with Juniper's through a set of easy-to-use and well-defined Juniper Support APIs to provide B2B integration.
- Juniper Care improves staff productivity and decreases operational costs through award winning 24x7 support and automation
- Easily migrate to Juniper Advanced Care or Juniper Premium Care as your network grows and you require more features.
- Provides support intended to assist with technical issues covered under the plan, helping maintain consistent equipment operation
- TAC Live Support service is included to assist you with resolving issues and address problems through the available support features
- Parts service characteristics define features intended to support convenient use and assist with routine operational needs
- 4 Hour on Same Day - Parts Replacement service response time helps accommodate service needs within the defined response window
- On?site service provides support at your location, helping you receive assistance without needing to transport the equipment elsewhere
Quick Specifications
- Service Name
- Care Support Service
- Product Type
- Service
- Service Main Type
- Exchange
- Service Description
- 24x7x4 Hour on Same Day
- Provided Support
- TAC Live Support New Releases Update Software Support E-learning Parts Replacement
- Service Response Time
- 4 Hour on Same Day - Parts Replacement
- Service Location
- On-site
- Service Characteristic
- Parts