Lenovo Premier Support - Extended Warranty - 5 Year - Warranty

Manufacturer: Lenovo Group Limited
Mfr. Part: 5WS0M90365

On-site - Maintenance - Parts & Labor - Physical, Electronic

Lenovo Premier Support - Extended Warranty - 5 Year - Warranty

About This Product

Overview

Lenovo offers a comprehensive portfolio of value-added services that support the full lifecycle of your Lenovo assets from procurement to disposition. Our service experience can optimise productivity and user satisfaction by reducing downtime, and enabling you or your IT staff to focus on your business-critical issues. Lenovo's Premier Support enables increased efficiency for in-house IT, SMBs and Business Partners by providing direct tech-to-tech access with extended hours, a focus on advanced, unscripted troubleshooting and a single point of contact for end-to-end case management. Premier offers comprehensive HW and software support, prioritized onsite and parts response, with access to onshore Technical Account Managers for proactive account and escalation management. Bypass basic troubleshooting and experience higher first time fix rates, faster response and greater customer satisfaction, while freeing up your resources to focus on mission-critical business activities. Premier Support is available in select regions.

  • Warranty offers a reliable, convenient problem-solving solution
  • Features software support service for dependable efficiency with peace of mind
  • On-site service location for better usability and increased efficiency
  • Physical service sub type offers great flexibility in scheduling work hours, locations and assignments with maximum dependability
  • Parts and labor service characteristics help minimize inventory costs with maximum dependability
  • 5 Year service duration to ensure maximum efficiency and precise results

Quick Specifications

Service Name
Premier Support - Extended Warranty
Product Type
Warranty
Service Main Type
Maintenance
Service Sub Type
Physical Electronic
Provided Support
Software Support Troubleshooting Parts Replacement Repair Technical Account Manager Escalation Support
Service Location
On-site
Service Duration
5 Year
Service Characteristic
Parts & Labor