Lenovo Premier Support - 4 Year - Warranty
Manufacturer: Lenovo Group Limited
Mfr. Part: 5WS0M90372
On-site - Maintenance - Parts & Labor - Physical, Electronic
About This Product
Overview
Lenovo offers a comprehensive portfolio of value-added services that support the full lifecycle of your Lenovo assets from procurement to disposition. Our service experience can optimise productivity and user satisfaction by reducing downtime, and enabling you or your IT staff to focus on your business-critical issues.
Lenovo's Premier Support enables increased efficiency for in-house IT, SMBs and Business Partners by providing direct tech-to-tech access with extended hours, a focus on advanced, unscripted troubleshooting and a single point of contact for end-to-end case management. Premier offers comprehensive HW and software support, prioritised onsite and parts response, with access to onshore Technical Account Managers for proactive account and escalation management. Bypass basic troubleshooting and experience higher first-time fix rates, faster response and greater customer satisfaction, while freeing up your resources to focus on mission-critical business activities. Premier Support is available in select regions.
Lenovo's Premier Support enables increased efficiency for in-house IT, SMBs and Business Partners by providing direct tech-to-tech access with extended hours, a focus on advanced, unscripted troubleshooting and a single point of contact for end-to-end case management. Premier offers comprehensive HW and software support, prioritised onsite and parts response, with access to onshore Technical Account Managers for proactive account and escalation management. Bypass basic troubleshooting and experience higher first-time fix rates, faster response and greater customer satisfaction, while freeing up your resources to focus on mission-critical business activities. Premier Support is available in select regions.
- Helps you make an intelligent investment decision regarding the future of your equipment
- Features software support service that helps you handle any mishaps
- On-site service location for better reliability and ensure maximum productivity
- Physical service sub type offers great flexibility in scheduling work hours, locations and assignments with maximum dependability
- Parts & Labor service characteristics for better usability and increased efficiency
- Next Business Day - Parts and labor service response time for timely completion with increased dependability
- 4 Year service duration to ensure maximum productivity and deliver timely results
Quick Specifications
- Service Name
- Premier Support
- Product Type
- Warranty
- Service Main Type
- Maintenance
- Service Sub Type
- Physical Electronic
- Provided Support
- Software Support Troubleshooting Parts Replacement Hardware Support Technical Account Manager Escalation Support Repair Phone Support Remote Diagnosis
- Service Response Time
- Next Business Day - Parts and labor
- Service Location
- On-site
- Service Duration
- 4 Year