Lenovo Premier Support - Extended Service - 4 Year - Service
Manufacturer: Lenovo Group Limited
Mfr. Part: 5WS0Y64948
24 x 7 x Next Business Day - On-site - Maintenance - Parts & Labor
About This Product
Overview
Lenovo's worldwide Premier Support service includes 24x7 support for select countries and languages, together with onsite support maintenance. Your Premier Support service for the data center includes:
A remote Premier Support consultant, who will:
Collaborative third-party software support, furnishing technology partners with diagnostic information to speed problem resolution
On-demand remote system analysis, providing a report that analyzes the configuration of your current Lenovo data center product along with recommendations for optimizing your product's supported configuration
A remote Premier Support consultant, who will:
- Serve as a single point of contact for comprehensive hardware and software troubleshooting
- Own end-to-end case management and problem resolution
- Manage Premier call escalation to address high-severity issues or systemic problems
Collaborative third-party software support, furnishing technology partners with diagnostic information to speed problem resolution
On-demand remote system analysis, providing a report that analyzes the configuration of your current Lenovo data center product along with recommendations for optimizing your product's supported configuration
- Gives you complete peace of mind and confidence in your results
- Features parts replacement service that helps you handle any mishaps
- On-site service location for your convenience and ease of operation
- Parts and labor service characteristics allow tasks to be completed quickly and efficiently with improved productivity
- Next Business Day - Parts & Labor service response time for better accommodation with maximum reliability
- 4 Year service duration to ensure maximum efficiency and precise results
Quick Specifications
- Service Name
- Premier Support - Extended Service
- Product Type
- Service
- Service Main Type
- Maintenance
- Service Description
- 24x7xNext Business Day
- Provided Support
- Parts Replacement Repair Phone Support Troubleshooting Escalation Management Case Management Reporting Software Support Diagnosis Configuration
- Service Response Time
- Next Business Day - Parts & Labor
- Service Location
- On-site
- Service Duration
- 4 Year