Lenovo Premier Support - Extended Service - 3 Year - Service
Manufacturer: Lenovo Group Limited
Mfr. Part: 5WS0Y64980
24 x 7 x Next Business Day - On-site - Maintenance - Parts & Labor
About This Product
Overview
Lenovo's worldwide Premier Support service includes 24x7 support for select countries and languages, together with onsite support maintenance. Your Premier Support service for the data center includes:
A remote Premier Support consultant, who will:
Collaborative third-party software support, furnishing technology partners with diagnostic information to speed problem resolution
On-demand remote system analysis, providing a report that analyzes the configuration of your current Lenovo data center product along with recommendations for optimizing your product's supported configuration
A remote Premier Support consultant, who will:
- Serve as a single point of contact for comprehensive hardware and software troubleshooting
- Own end-to-end case management and problem resolution
- Manage Premier call escalation to address high-severity issues or systemic problems
Collaborative third-party software support, furnishing technology partners with diagnostic information to speed problem resolution
On-demand remote system analysis, providing a report that analyzes the configuration of your current Lenovo data center product along with recommendations for optimizing your product's supported configuration
- Keeps your system optimally maintained with a predictable total cost of ownership
- Features parts replacement service for dependable efficiency with peace of mind
- On-site support guarantees quick solutions with on-site availability of experts
- Parts and labor service characteristics allow reliable maintenance with added usability
- Next Business Day - Parts & Labor service response time for timely completion with increased dependability
- 3 Year service duration to ensure maximum efficiency and precise results
Quick Specifications
- Service Name
- Premier Support - Extended Service
- Product Type
- Service
- Service Main Type
- Maintenance
- Service Description
- 24x7xNext Business Day
- Provided Support
- Parts Replacement Repair Phone Support Troubleshooting Escalation Management Case Management Reporting Software Support Diagnosis Configuration
- Service Response Time
- Next Business Day - Parts & Labor
- Service Location
- On-site
- Service Duration
- 3 Year