NVIDIA Enterprise Business Critical Support Services - (Renewal) - 39 Month - Service
Manufacturer: NVIDIA Corporation
Mfr. Part: 793-CU940Z+P2CMR39
24 x 7 x 4 Hour - Exchange
About This Product
Overview
The Enterprise Business Critical Support service level is NVIDIA's premium support service level. It is designed for mission-critical deployments where a small downtime may cause a significant business impact. The Business Critical Supportservice provides 24x7 support and a one-hourresponse time for Severity Level 1 cases. The Business Critical Support service is available for designated NVIDIA offerings. For complete coverage, Enterprise Business Criticalsupport needs to be purchased for all NVIDIA offerings being deployed with the solution.
- Provides support intended to assist with technical issues covered under the plan, helping maintain consistent equipment operation
- Features phone support service intended to assist with handling unexpected issues by providing support based on the plans defined coverage
- 4 Hour - Replacement service response time defines the expected support interval, helping maintain timely handling of requests within the service guidelines
- 39 Month service duration indicates the period during which service is provided, helping maintain timely access to support during that interval
Quick Specifications
- Service Name
- Enterprise Business Critical Support Services - (Renewal)
- Product Type
- Service
- Service Main Type
- Exchange
- Service Description
- 24x7x4 Hour
- Provided Support
- Phone Support Replacement Return Merchandise Agreement (RMA)
- Service Response Time
- 4 Hour - Replacement
- Service Duration
- 39 Month
- Product Supported
- NVIDIA MUA9602 H Appliance