NVIDIA Enterprise Business Critical Support Service with RMA - (Renewal) - 31 Month - Service
Manufacturer: NVIDIA Corporation
Mfr. Part: 793-CU944Z+P2CMR31
24 x 7 x 4 Hour - On-site - Exchange
About This Product
Overview
The Enterprise Business Critical Support service level is NVIDIA's premium support service level. It is designed for mission-critical deployments where a small downtime may cause a significant business impact. The Business Critical Support service provides 24x7 support and a one-hour response time for Severity Level 1 cases. The Business Critical Support service is available for designated NVIDIA offerings. For complete coverage, Enterprise Business Critical support needs to be purchased for all NVIDIA offerings being deployed with the solution.
- Provides support intended to assist with technical issues covered under the plan, helping maintain consistent equipment operation
- Features phone support service intended to assist with handling unexpected issues by providing support based on the plans defined coverage
- 4 Hour - Replacement service response time defines the expected support interval, helping maintain timely handling of requests within the service guidelines
- 31 Month service duration indicates the period during which service is provided, helping maintain timely access to support during that interval
- On?site service provides direct assistance at your location, helping address issues without requiring travel to an external service point
Quick Specifications
- Service Name
- Enterprise Business Critical Support Service with RMA - (Renewal)
- Product Type
- Service
- Service Main Type
- Exchange
- Service Description
- 24x7x4 Hour
- Provided Support
- Phone Support Replacement Return Merchandise Agreement (RMA)
- Service Response Time
- 4 Hour - Replacement
- Service Location
- On-site
- Service Duration
- 31 Month