NVIDIA Enterprise Support Services Business Critical Support - Service
Manufacturer: NVIDIA Corporation
Mfr. Part: 793-CU9NNZ+P2CMR58
24 x 7 x Next Business Day - On-site - Technical
About This Product
Overview
The Enterprise Business Critical Support service level is NVIDIA's premium support service level. It is designed for mission-critical deployments where a small downtime may cause a significant business impact. The Business Critical Support service provides 24x7 support and a one-hour esponse time for Severity Level 1 cases. The Business Critical Support service is available for designated NVIDIA offerings. For complete coverage, Enterprise Business Critical support needs to be purchased for all NVIDIA offerings being deployed with the solution.
- Provides support intended to assist with technical issues covered under the plan, helping maintain consistent equipment operation
- Features phone support service intended to assist with handling unexpected issues by providing support based on the plans defined coverage
- Next Business Day service response time defines the expected support interval, helping maintain timely handling of requests within the service guidelines
- On?site service provides support at your location, helping address issues directly within the workspace as part of the defined service
Quick Specifications
- Service Name
- Enterprise Support Services Business Critical Support
- Product Type
- Service
- Service Main Type
- Technical
- Service Description
- 24x7xNext Business Day
- Provided Support
- Phone Support
- Service Response Time
- Next Business Day
- Service Location
- On-site
- Product Supported
- NVIDIA MUA9602 H Appliance