Palo Alto Platinum Support - Extended Service (Renewal) - 5 Year - Service
Manufacturer: Palo Alto Networks
Mfr. Part: PAN-SVC-4HR-PLAT-M-300-P-100-5Y-R
24 x 7 x 4 Hour - Service Depot - Exchange - Parts
About This Product
Overview
Platinum Support, our high-end service offering, enhances your in-house resources with technical experts who are available to support your Palo Alto Networks security Deployment. Platinum Support offers the optimal level of service for organizations that want to work directly with Palo Alto Networks to address their support needs, with 24/7, year-round availability featuring best-in-class response times and advanced assistance.
- Helps maintain consistent equipment performance by providing support that contributes to stable and dependable results over time
- Features email support service that supports efficient handling of covered issues, providing assistance designed to help maintain steady operation
- Service depot support is provided at a designated facility, offering assistance that follows defined service processes for handling equipment issues
- Parts service characteristics define features intended to support convenient use and assist with routine operational needs
- 4 Hour - Advance Parts Replacement service response time for convenient and efficient handling of service needs
- 5 Year service duration defines the length of time the service remains active, helping maintain dependable support for the covered period
Quick Specifications
- Service Name
- Platinum Support - Extended Service (Renewal)
- Product Type
- Service
- Service Main Type
- Exchange
- Service Description
- 24x7x4 Hour
- Provided Support
- Email Support New Releases Update Parts Replacement Phone Support Web Knowledge Base Access
- Service Response Time
- 4 Hour - Advance Parts Replacement
- Service Location
- Service Depot
- Service Duration
- 5 Year