WatchGuard Premium - Extended Service - 2 Year - Service
Manufacturer: WatchGuard Technologies, Inc
Mfr. Part: WGT116802
24 x 7 x 4 Hour - On-site - Exchange
About This Product
Overview
PREMIUM 4-HOUR HARDWARE REPLACEMENT (RMA)
All active Support subscriptions include an Advance Hardware Replacement service, which means that WatchGuard will ship a replacement via pre-paid, next-day airfreight in advance of receiving the returned appliance. Customers with mission-critical requirements that need replacements sooner can purchase the Premium 4-Hour RMA subscription with roundthe-clock coverage. With this upgrade, a courier will deliver a replacement appliance on-site from local stocking depots within four hours of RMA approval by WatchGuard Technical Support.
- Helps maintain consistent equipment performance by providing support that contributes to stable and dependable results over time
- Features phone support service intended to assist with handling unexpected issues by providing support based on the plans defined coverage
- 4 Hour - Advance Hardware Replacement service response time helps accommodate service needs within the defined response window
- 2 Year service duration specifies how long the service is available, helping ensure support remains accessible throughout the defined timeframe
- On?site service provides direct assistance at your location, helping address issues without requiring travel to an external service point
Quick Specifications
- Service Name
- Premium - Extended Service
- Product Type
- Service
- Service Main Type
- Exchange
- Service Description
- 24x7x4 Hour
- Provided Support
- Phone Support Advance Hardware Replacement Return Merchandise Authorization (RMA) Replacement
- Service Response Time
- 4 Hour - Advance Hardware Replacement
- Service Location
- On-site
- Service Duration
- 2 Year